The Department of Transportation is investigating Southwest Airlines, trying to figure out what happened with the scheduling. niraj chokshiįor a lot of people, yeah, that’s the case. michael barbaroīasically, Southwest stole Christmas. Whatever they did, it messed up the whole situation. Sorry, Southwest, for putting them out there. 36 hours, I didn’t sleep because we’re stuck in an airport. michael barbaroīetween on the phone and standing in line, it’s probably been 10, 12 hours. Another way to think about it is that in those 10 days, Southwest canceled as many flights as they did in the 10 months prior. And that’s about the same as the rest of the other airlines combined. If you look at the numbers, in the last 10 days of the year, Southwest canceled something like 17,000 flights. Southwest passengers are seeing red, literally, red. This morning, Southwest Airlines is under fire after a stunning amount of passengers were left stranded. And every airline is affected by this problem around Christmas. But it’s fair to say hundreds of thousands of people were affected, if not millions. But you can see, my keys and wallet are in DC. I have - my keys, I left my keys in my suitcase with all my presents. Having gifts in their bags, not making it on time with them. archived recordingĪfter waiting in line for hours hoping to re-book, flyers at Houston’s Hobby Airport tonight learned, if their flight had been canceled, there are no flights available until December 31, as in five days from now. People were stranded, a lot of cases for days. In the last 10 days of December, about 30,000 flights were canceled. archived recordingĮvery major airport from Los Angeles to Denver, Dallas to Chicago to New York, posting cancellations and delays on the boards. And in the days leading up to Christmas, the airlines are really doing everything they can to prepare. Wind chills as low as 70 below zero, a forecast for the High Plains in the Midwest, expecting blizzard conditions. More than three feet of snow has buried Buffalo, New York. It’s dropping heavy snow and rain, strong winds. There’s this huge storm that hits the middle of the country called the bomb cyclone. And as it moves throughout the country, it is also delivering what is being described as life-threatening cold. archived recordingĪ major winter storm is moving coast to coast just before Christmas. And that is, evoke what it was like to travel by plane over the holidays. I want to start by asking you to relive something that I know a lot of people are trying to forget.
Today, my colleague Niraj Chokshi on what went wrong. Over the past few decades, Southwest Airlines has transformed how Americans fly, and in the process has become a revered corporate brand, until, that is, it melted down over the holidays. michael barbaroįrom The New York Times, I’m Michael Barbaro. Please review the episode audio before quoting from this transcript and email with any questions. While it has been reviewed by human transcribers, it may contain errors.
This transcript was created using speech recognition software. What went wrong? Tuesday, January 10th, 2023 Transcript The Southwest Airlines Meltdown In the last 10 days of 2022, the airline canceled as many flights as it had in the previous 10 months.
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